Service Level Agreements
As a standard feature, Nine offers the following benefits for our services. Additional advanced SLAs for Managed Services, High Availability and Co-Location can be negotiated upon request.
Network Uptime
Nine guarantees a network uptime of 99.9% p.a.
Hereof excluded are scheduled maintenance work, criminal activities of any third parties as well as force majeure.
Support
Nine guarantees 24/7/365 support, realized through our Technical Support Team as well as our On-call Service Team outside office hours.
Internet Connection
Nine guarantees a sufficient dimensioning of the Internet Connection and to prevent missing capacities through early upgrades or implementation of additional services.