Content: SLA

 

Cloudserver

 

 

For customers who want to sleep even better at night.

With our Service Level Agreements (SLA), all Managed Server services offered by nine.ch will be supplemented with valuable guarantees and services!

Guaranteed availability

From SLA50

Increase the guaranteed availability up to 99.9%.

Security vis-à-vis third parties

From SLA50

Get security vis-à-vis third parties.

Application monitoring

From SLA50

We monitor your application.

Preferred treatment

From SLA50

Enjoy a preferred treatment in case of an emergency.

Individual escalation plan

From SLA50

We create a tailor-made escalation plan together with you.

Guaranteed reaction time

From SLA50

Minimise the guaranteed reaction time.

SLA offers

 

  Basic SLA50 SLA75 SLA90
Preferred treatment - Third-highest
urgency level
Second-highest urgency level Highest urgency level
Operating hours excl. maintenance windows - Daily
6:00 am – 12:00 am
24x7 24x7
Maintenance window Every Monday night / Tuesday morning between 12:00 am and 2:00 am Every Monday night / Tuesday morning between 12:00 am and 2:00 am Every Monday night / Tuesday morning between 12:00 am and 2:00 am Every Monday night / Tuesday morning between 12:00 am and 2:00 am
Availability guarantee - 99.5% 99.75% 99.9%
Maximum downtime (within operating hours) - 8.1 hours/quarter 5.4 hours/quarter 2.16 hours/quarter
Monitoring interval - 5min 5min 5min
Guaranteed reaction time No Yes Yes Yes
Analysis - Access to external monitoring Access to external monitoring Access to external monitoring
Stress test and performance analysis - Time and materials Time and materials  4 hours included
per year
Price (per Server/month) included on request on request on request

 

We will be happy to advise you.

+41 44 637 40 00info@nine.ch

You may find this also interesting


Logo Mobiliere.png

 

Case Study


 

Suitable Products


 

Managed VServer.png

 

Managed VServer

 

The virtual server with comprehensive server management and maximum flexibility provides scalability according to customer requirements.

More information

 

Managed Server.png

 

Managed Server

 

The dedicated server with comprehensive server management for all applications which requiring a high performance.

More information

 

Managed Cluster.png

 

Managed Cluster

 

The redundant and scalable platform with high availability guarantees failure safety, comprehensive server management and 24/7 monitoring.

More information

 

Test Managed AWS.png

 

Managed Amazon Cloud

 

With the benefits of the Managed Amazon Cloud (AWS) and the administration by nine.ch, you can focus entirely on developing your application. 

More information