For customers who want to sleep even better at night.
With our Service Level Agreements (SLA), all Managed Server services offered by nine.ch will be supplemented with valuable guarantees and services!
Individual escalation plan
We create a tailor-made escalation plan together with you.
Increase the guaranteed availability up to 99.9%.
We monitor your application.
Guaranteed reaction time
Minimise the guaranteed reaction time.
Enjoy a preferred treatment in case of an emergency.
Security vis-à-vis third parties
Get security vis-à-vis third parties.
|Second-highest urgency level||Highest urgency level|
|Operating hours excl. maintenance windows||-||Daily
6:00 am – 12:00 am
|Maintenance window||Every Monday night / Tuesday morning between 12:00 am and 2:00 am||Every Monday night / Tuesday morning between 12:00 am and 2:00 am||Every Monday night / Tuesday morning between 12:00 am and 2:00 am||Every Monday night / Tuesday morning between 12:00 am and 2:00 am|
|Maximum downtime (within operating hours)||-||8.1 hours/quarter||5.4 hours/quarter||2.16 hours/quarter|
|Guaranteed reaction time||No||Yes||Yes||Yes|
|Analysis||-||Access to external monitoring||Access to external monitoring||Access to external monitoring|
|Stress test and performance analysis||-||Time and materials||Time and materials||4 hours included
|Price (per Server/month)||included||on request||on request||on request|