The nine manifesto

In what we believe.

Customer first

Our highest priority is the delivery of value to our customers, and we are enthusiastic about ensuring a high level of customer satisfaction. We always act proactively, because a 9er always finds a way to master a challenge. We are not just professionals: we are humans with a personality who love to laugh - also with customers.
Customer first at nine

Own it

We are passionate about what we do and we leave no stone unturned when trying to find the perfect solution for the task at hand. We are committed to our tasks until they are finished and to the stakeholders satisfaction. We do not complain or criticise, but rather invest our time in coming up with specific suggestions and/or alternative solutions if we think that something can be improved.
Own it at nine

Seek out change

We are pioneers. We never stop looking for improvements and we are not afraid to try out new stuff that could bring nine, our colleagues or ourselves to the next level - even if we fail. We think outside the box and know no departemental boundaries. We are also geeks who want to get to the bottom of things, so we test new stuff and do not use it until we think it's nine or 9er material.
Seek out change at nine

Zero blaming

Things break and things go wrong. We never blame an individual or a group of colleagues for it. Instead, we focus on improving ourselves. We are girl and boy scouts and we always leave the campground cleaner than we found it. It doesn't matter if the campground is our cafeteria, a meeting room, code or documentation: it's all the same to us.
Zero blaming at nine

Speak up

We are passionate about what we do and we leave no stone unturned when trying to find the perfect solution for the task at hand. We are committed to our tasks until they are finished and to the stakeholders satisfaction. We do not complain or criticise, but rather invest our time in coming up with specific suggestions and/or alternative solutions if we think that something can be improved.
Speak up at nine

We are nine

We are all part of the nine crew. We always act as one team, with one common goal. We communicate very openly - with all 9ers, regardless of their title, to ensure that we are all on the same page. We succeed as a team and fail as a team. This also means that promoting nine is everyone's responsibility: We always represent nine - when interacting with our customers, attending an event or using social media - we are 9ers.
We are nine

Have fun

We are convinced that work should be fun, so we all contribute to an environment where every 9er can feel happy. We enjoy the fact that we always find another 9er to have lunch or an afterwork drink with. We like spending time with each other, and we are genuinely interested in getting to know each other better, to have fun together and maybe even become friends.
Have fun at nine