«Nine is quick and uncomplicated – just like la Mobilière itself. The collaboration was enjoyable, and we appreciate the professional way they worked. But we found the direct and open lines of communication with nine to be just as important.»
When outsourcing the hosting of www.mobiliar.ch and other web projects as part of its brand relaunch, la Mobilière was looking for a high availability solution that included monitoring the platform and application
The updating of the la Mobilière brand and the overhaul of the full online product range signalled a new direction for the company. To make sure that customers would also benefit from the new approach, la Mobilière needed a solution with guaranteed high availability for 24 hours a day, 7 days a week.
Hosting the website - previously managed by the internal IT department at le Mobilière - was to be outsourced with the 2015 relaunch. In addition, a complete new information structure was to be developed, a new CMS introduced, previous stand-alone microsites integrated into the main website, and three separate domains (one per language) were to be split out from a single domain. In addition to the above innovations, it was also important for la Mobilière to find a reliable and highly available solution that not only guaranteed uninterrupted operations, but also one where steps could be taken immediately in exceptional cases.
The requirements defined by la Mobilière could be fully met by Nine, by adding a service level agreement as an additional option to the managed setup.
La Mobilière is the oldest insurance company in Switzerland, founded in 1826. The company is organised as a cooperative and insures over 2 million people.
In order to guarantee the availability of la Mobilière's online presence, further agreements were included under the service level agreement. These included, for example, a guaranteed response time, preferential treatment in case of a serious incident, and also a guaranteed availability level of 99.9%.
Nine customer: 2015